Account access
Use the same email from checkout. If you paid but cannot enter the dashboard, include your checkout receipt or the email used at enrollment.
support@barmatrix.appSupport
Get account, billing, or study help.
Send the enrollment email, the page you were on, and the next step you expected. That gives support enough context to fix access or route you to the right part of the program.
Billing
For payment-plan, receipt, refund-window, or Stripe portal questions, include the billing email and the approximate checkout time.
support@barmatrix.appStudy workflow
For drill, dashboard, red-zone, or diagnostic issues, send the page URL and what you expected to happen next.
Send workflow issueBefore you email support
Fast access check
- 1Sign in with the same checkout email you used in Stripe.
- 2Find the Stripe or BarMatrix receipt email before opening a billing request.
- 3Open the dashboard route after Account confirms active access.